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At THE K LABEL we strive to achieve the best quality in all of our products.
THE K LABEL does not offer refunds and we run an Exchange Only policy.
THE K LABEL offers a size advice which can be found in the product description. Please use this for reference when deciding on the size of your item. Please read the product description carefully as that may describe the fit and material used to help with this decision.
We understand that not all items will fit every individual as expected and we will accept exchanges for this reason.
You must contact us within 7 days (for UK customers) or 14 days (for international customers) from the original shipping date, to be eligible for an exchange.
If Your item does not fit as desired, please email us at [email protected] specifying the following:
1.The original email/name you used when purchasing the item & your order number.
2.The name of the item (promoted on the website)
3.The size of the item you ordered, and a detailed description of the issue
4. The item you would like it to be exchanged for (please note you can only exchange it to items of the same value of above)
We will then provide you with an address to return your item to.
Please note that THE K LABEL does not cover the shipping cost for returning your item back to us and this will be the customer’s responsibility.
Please ensure that you get proof of postage and an insured delivery option to be sure that the item will be returned to us safely. THE K LABEL does not issue any warranty for items that have been unsuccessfully delivered back to us and this will be the customer’s responsibility.
The return must get to us within 7 days (UK) & 14 days (Rest of the world ) from the date you have contacted us about your return.
We will only accept items which have been unworn, unmarked, and still with original tags and packaging. THE K LABEL will review the item and check these requirements have been adhered to. THE K LABEL reserves the right to refuse any returns that do not follow the requirements stated. If the item is returned in its original condition, we will exchange the item and ship this out to you.
If your original choice of item is not in stock we will issue you a Credit Note to be used within 365 days of your original purchase.
Please follow the care instructions on the label to ensure that you prolong the life of your item. THE K LABEL offers a no-warranty policy for our pieces.
In the unlikely event that your item was received damaged or faulty please email us at [email protected] specifying the following:
3.The size of the item you ordered, and a detailed description of the “fault” or “damage” to the item
You must contact us within 7 days (for UK customers) or 14 days (for international customers) from the original shipping date, to be eligible for an exchange
We will only accept items which have been unworn, unmarked, and still with original tags and packaging. THE K LABEL will review the item and check these requirements have been adhered to and review the reported fault or damage. THE K LABEL reserves the right to refuse any returns that do not follow the requirements stated. If the item is damaged/faulty and returned in its original condition, we will exchange the item and ship this out to you.
If you have any questions or problems please email us at [email protected] and we would be happy to help! Please expect a reply within 48hours.
